Effective Date: 31.07.2024

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Introduction
Mori Bonsai ("we," "our," "us") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines the types of information we collect, how we use it, how we protect it, and your rights regarding your personal information when you visit our website (www.moribonsai.co.uk) and make use of our services.

By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy.

 

Please read this document carefully to understand our practices regarding your personal data.

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1. Information We Collect
We collect various types of information to provide and improve our services, including:

a. Personal Information
When you purchase a product, sign up for our newsletter, or contact us through our website, we may collect the following personal information:

Name
Email address
Shipping address
Billing address
Phone number
Payment information (e.g., credit/debit card details)
b. Non-Personal Information
We may also collect non-personal information that cannot be used to identify you, such as:

IP address
Browser type and version
Pages you visit on our site
Time and date of access
Referring website address

2. How We Use Your Information
We use your information in the following ways:

a. To Provide Services
Process and fulfill your orders
Communicate with you regarding your purchases or inquiries
Deliver the products you have ordered
b. For Marketing and Communication
Send you newsletters, promotional offers, and updates (if you have opted in)
Notify you of new products, events, and promotions
c. To Improve Our Website
Analyze usage patterns to enhance user experience and improve our services
Diagnose technical issues and manage our website

3. How We Share Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

a. Service Providers
We may share your personal information with trusted third-party service providers to perform services on our behalf, such as:

Payment processing
Shipping and delivery
Website hosting and maintenance
Marketing and analytics services
These providers are obligated to protect your information and only use it for the services they provide to us.

b. Legal Obligations
We may disclose your information if required by law or in response to legal processes, such as subpoenas, court orders, or government requests.

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4. Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, and secure payment gateways.

Despite our efforts, no data transmission over the internet can be guaranteed as 100% secure. Therefore, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us.

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5. Your Rights
You have the following rights regarding your personal information:

a. Access and Correction
You can request access to the personal information we hold about you and ask for corrections if the data is inaccurate or incomplete.

b. Deletion
You can request the deletion of your personal data under certain circumstances, such as when the information is no longer necessary for the purposes it was collected.

c. Opt-Out of Marketing Communications
You can opt-out of receiving promotional emails or newsletters at any time by following the unsubscribe link at the bottom of the email or contacting us directly.

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6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how you interact with our site. Cookies are small files stored on your device that allow us to recognize your preferences and personalize your experience.

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit some features and functionality of our website.

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7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit.

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8. Children’s Privacy
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately, and we will take appropriate action to remove the information.

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9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the "Effective Date" at the top of this page and notify you by posting a notice on our website.

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10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Mori Bonsai
Email: hello@moribonsai.com
Phone: [01343 351195]

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.